Policies

We like to be clear from the start. These are the rules we work by with every client.

Free audit

The Maps audit is free, with no obligation.

Proposals and payment

• The price and payment schedule are written in the proposal before any work starts.
• Deposit percentage and payment milestones: to be confirmed
• No VAT is added (freelance, under the registration threshold).

Cancellations and refunds

• Cancel before we start: full refund.
• Cancel after we start: refund of the part not yet delivered.
• Third-party fees (domain, hosting, Meta fees) are not refundable.

Stay Current monthly plan

• Available only after Get Found or Get Chosen.
• You can stop it before the next month begins.

Account ownership

• Your Google profile, website, domain and WhatsApp account are yours and in your name.
• We're added as a manager only; we never ask for passwords or verification codes.
• No change goes live without your approval.

What we do and don't guarantee

• We guarantee the work is complete, accurate and clear, with a transparent scope, price and timeline.
• We don't guarantee Google rankings, or numbers of customers, bookings, sales or replies.
• We never create fake reviews, and we're not affiliated with Google or Meta.

Shop Check and Monthly Care

• We only work on what customers see: appearance, order, welcome and experience.
• We never ask for accounts, sales or bank data, don't touch supplier contracts, and never promise profit.
• Any photos inside your shop are taken with your written permission, and never show customers' faces.
• Any example with numbers in a report is labelled "a worked example, not a promise".
• Monthly Care cancellation terms: to be confirmed soon

Multiple branches

Message us for a custom quote.

Privacy

Privacy policy coming soon